I believe one of the reasons for this disaster is the new owners a capital management company. This is my 3rd car from them in 4 years and i am sorry to say my last. I am sure there are thousands of their customers that are not getting deployed that would allow me to this one time go ahead of them in line. If bret had rushed it through like he said he would this would not be a problem. This is a total disaster caused by the finance manager and title company they use to do their titles. If i do not receive that title soon i will be deployed and i cannot get the title to export my car. Several calls and no answers, they are currently over the timeline(30 days) they are allowed to get my title in my banks name. As soon as they got my sale and my money they did a complete 180. When i bought the car everyone was happy and willing to help me with anything i needed. What she didn't realize is that i spoke to the county and they stated that what the woman said was a lie they were fully staffed and had been for 2 months. They stated that my "cash" deal for some reason was returned to Bret and they just received it(this is now 34 days after i bought the car) the women then began to tell me that they were backed up and she would get to it as soon as she could.(if they are backed up hire more people so the client does not have to suffer) she then also tried to tell me the state/county was backed up and i would not get the title for a month.(leaving the country 07/29. (legally they have 30 days to do it) I called again and again on 6/22-6/23 & 6/24 and finally got someone who handles the titles to call me back. I spoke to the county on 06/22(31 days after i purchased the car) and they stated that Off Lease had not sent in any paperwork at all for my title. I called the dealership 3 days in a row spoke to their: customer service" who assured me they sent Bret an e-mail and his boss and the people that do the titles boss an e-mail and someone would call me back.
Days went by i checked with my bank to see if they had the title in their name yet and nothing. I was assured by Bret my finance guy that he would make an effort to get my title to me as quickly as possible. Told the management and finance manager i needed the title work done as quickly as possible because i was exporting the car and i needed a title to do that.
So off lease only are crooks.īought my car may 22nd. I sent that paperwork to the bank just show them proof to them that the dealership was lying. Apparently they rewrote the contract and Forge my signature on it and I have the paperwork they gave me. I didn't agree to paying $17,000 for no car. Came to find out the dealership gave them the wrong address and also the wrong amount of money. Then one day I am going to work and my car was about to get towed and the tow guy told me I am late on my payments and I told him I don't even know who the bank is so how can I be late on something if the dealership never told me who the bank was and so he pulled up the bank information for me and I called them. So almost six months went by I don't know who the bank was that was gonna finance the car and they keep telling me to wait for the bank. They told me the bank would call me or write me for the monthly payments and I was like cool. So I was like cool but with their charges and other fees the final price would be $11,000 and if I take a year or more the final price would be close to $13,000. I was like ok and then I paid a)$1000 down on the car cause they wanted to sell it for a $12,000 but car fax said its value was only $10,000 they agreed at that price. I told him this is ridiculous and I am not going to pay that and he told me he going to take care of that but I have to sign off on it that he showed me it. When I went to see the financial manager he showed me the paperwork and basically they charged you higher than the state does for the tag and for everything. I told them that and he told me to mention that to financial manager and I was like ok. I also checked the car fax and checked the car was cheaper than they was selling it. The staff was very friendly at first and they let u test drive the vechicle and leave you alone to inspect the vehicle and everything. I went to the dealership thats on state road 7 in north lauderdale, Florida.
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